Case Study
The Mortgage Firm
Increased Construction Loan Volume by
308%
“With Land Gorilla we now have a streamlined and simple solution to effectively manage loans”
Maria Cramaro
Construction and Renovation
Loan Specialist
Gains Transparency and Draw Efficiencies
with Land Gorilla
Goals:
- Easy to use technology solution to scale growth
- Manage loans without increasing headcount
- Pay builders quicker
Solutions:
- Construction Loan ManagerTM
- OneSite web and mobile app
- Draw support services
Results:
- Increased construction loan volume by 308%
- Simplified draw request solution for builders
- 91% satisfaction rating from builders
- Paid builders as early as 3 days
“Land Gorilla’s software platform has many functionalities that makes managing loans quicker and easier”
Maria Cramaro
Construction and Renovation Loan Specialist
About The Mortgage Firm
The Mortgage Firm has been providing quality real estate financing for over 25 years. With a proven track record, they serve the lending needs of real estate professionals, builders, and individual homebuyers. Their qualified and licensed professionals offer expertise in every area of mortgage lending including Conventional, FHA, VA, USDA, and Jumbo loans. For more information, visit themortgagefirm.com
Introduction
In the past year, The Mortgage Firm has experienced significant growth. They were looking for a multi-faceted solution that included an advanced technology solution to manage loans and additional draw administration personnel to service these loans. With one manager overseeing all loans, their goal was to effectively scale current and future growth without increasing headcount. “We have grown significantly, and my expectation is to keep growing as much as possible,” said Maria Cramaro, Construction and Renovation Loan Specialist at The Mortgage Firm.
The Mortgage Firm has grown exponentially with a 308% increase in loans within the past year.
To support this kind of growth, The Mortgage Firm utilizes Land Gorilla software and draw support services.
About The Mortgage Firm
The Mortgage Firm was looking for a solution to eliminate manual processes, gain higher loan visibility, and drive efficiency in the workflows. Previously, The Mortgage Firm had utilized another software provider to manage their portfolio. “The software was overcomplicated and inconsistent,” said Cramaro. “It created additional and duplicate steps to access loan information which was frustrating.”
“Our warehouse-line partner highly recommended Land Gorilla,” said Cramaro. “With Land Gorilla we now have a streamlined and simple solution to effectively manage loans.”
Draw Management
The Mortgage Firm utilizes Land Gorilla’s software to manage all construction loans. “Land Gorilla’s software platform has many functionalities that makes managing loans quicker and easier, yet it is very easy to use—anyone can use it,” said Cramaro.
Previously, draws were manually managed and processed through email communications. “It was cumbersome to receive a draw request, and not have visibility into scheduled inspections or what the status of the draw was,” said Cramaro. “It just didn’t work for me.”
“Now, I have visibility of where the draw stands, and address any roadblocks quickly that may cause delays,” said Cramaro.
The Mortgage firm utilizes the messenger feature within the platform to communicate and exchange information with project stakeholders. This also provides a centralized location to track all communications on a loan. As a result, communications during the draw process have significantly improved.
“The Messenger feature is awesome! I am able to receive and send messages to the Draw Administration team and keep track of their communications in one place,” said Cramaro.
“The messenger feature is awesome! I am able to receive and send messages to the Draw Administration team and keep track of their communications in one place”
Maria Cramaro
Construction and Renovation Loan Specialist
Reporting
The Mortgage Firm utilizes reporting features in Land Gorilla’s platform such as Dashboard and Pipeline Reporting. “The Reporting features are very helpful to understand the status of a loan,” said Cramaro. “It’s easy for me to generate and view reports and to keep track of all loans.
The Dashboard feature helps lenders track key performance indicators, metrics, and data points at a glance. “The Dashboard helps me understand which loans need immediate attention,” said Cramaro. “I especially like the Loan Activity, Loan Maturity, and Pending Draws information presented on the dashboard.”
“The Dashboard helps me understand which loans need immediate attention”
Maria Cramaro
Construction and Renovation Loan Specialist
With OneSite builders were paid as quickly as 3 days!
OneSite is a web and mobile app solution for builders to easily submit draw requests and communicate with The Mortgage Firm. Nearly 100% of The Mortgage Firm’s builders and borrowers use OneSite to submit draw requests. “I tell all the builders and borrowers about OneSite because it’s a fantastic platform!” said Cramaro. “I’ve met a lot of builders over the years and they could all have benefitted from an app like OneSite because of the convenience of submitting draw requests at any time and anywhere. This is particularly helpful for builders who do not have an administrative assistant doing this on their behalf.”
OneSite can also be used by borrowers to gain insight on the status of their loan and sign draw requests. “A borrower easily provides an e-signature right then and there—this is important to help the project move along quickly,” said Cramaro. “I tell all the builders and borrowers about OneSite because it’s a fantastic platform!” said Maria Cramaro, Construction and Renovation Loan Specialist. “Just log in, provide an e-signature, and then it’s complete!”
Builders gave OneSite a 91% satisfaction rating. “The feedback we hear from our builders is that it’s great, accessible, and very easy to use,’’ said Cramaro. “This is a great selling point for our firm. Builders know they will get paid quickly with the technology solutions we have through Land Gorilla.”
“I tell all the builders and borrowers about OneSite because it’s a fantastic platform!”
Maria Cramaro
Construction and Renovation Loan Specialist
“OneSite is a great selling point for our firm. Builders know they will get paid quickly.”
Maria Cramaro
Construction and Renovation Loan Specialist
A Continued Partnership
As The Mortgage Firm looks to the future in expanding their product offerings, they can count on Land Gorilla software and service solutions. “My goal is to grow this department as much as possible,” said Cramaro. ”We’re expanding our product line up to include more renovation programs and adding VA Construction to Perm. I’m glad we have Land Gorilla’s solutions to support the expansion of these programs.”
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